FlyMeow 退换政策 / Refund and Change Policy
1. 概述 / Overview
中文：FlyMeow 致力于为用户提供透明、公平的机票预订服务。本退换政策适用于通过 FlyMeow 网站（www.flymeow.com）或移动应用程序预订的所有国际和国内机票。由于航空公司政策的多样性及机票折扣性质，本平台销售的机票通常为**不可退票、不可更改**（非退改签）票种，除非另有明确说明。请在预订前仔细阅读以下条款。
English: FlyMeow is committed to providing transparent and fair ticket booking services. This refund and change policy applies to all international and domestic flight tickets booked through the FlyMeow website (www.flymeow.com) or mobile application. Due to the diverse policies of airlines and the discounted nature of tickets, tickets sold on this platform are generally non-refundable and non-changeable, unless otherwise explicitly stated. Please read the following terms carefully before booking.
2. 不可退票、不可更改政策 / Non-Refundable and Non-Changeable Policy
- 中文：
- 默认票种：通过 FlyMeow 预订的机票为促销或折扣票，均遵循航空公司设定的“不可退票、不可更改”规则。这意味着：
- 不可退款：无论任何原因（包括但不限于行程变更、个人原因、航班取消或延误），购票费用不可退还。
- 不可更改：无法修改航班日期、时间、航线、乘客姓名或其他预订信息。
- 确认提示：在预订过程中，系统会在支付页面明确提示“此票为不可退票、不可更改票种”，用户需确认后方可完成支付。
- 适用范围：本政策适用于所有通过本平台预订的经济舱、商务舱或头等舱机票，涵盖所有航空公司合作伙伴（如 Emirates、Ryanair、China Southern 等）。
- 默认票种：通过 FlyMeow 预订的机票为促销或折扣票，均遵循航空公司设定的“不可退票、不可更改”规则。这意味着：
- English:
- Default Ticket Type: Tickets booked through FlyMeow are promotional or discounted tickets, subject to the airline’s “non-refundable, non-changeable” rules. This means:
- Non-Refundable: Ticket costs cannot be refunded for any reason, including but not limited to itinerary changes, personal reasons, flight cancellations, or delays.
- Non-Changeable: Changes to flight dates, times, routes, passenger names, or other booking details are not permitted.
- Confirmation Prompt: During the booking process, the system will clearly indicate on the payment page that “this ticket is non-refundable and non-changeable,” and users must confirm before completing payment.
- Scope of Application: This policy applies to all economy, business, or first-class tickets booked through the platform, covering all partner airlines (e.g., Emirates, Ryanair, China Southern, etc.).
- Default Ticket Type: Tickets booked through FlyMeow are promotional or discounted tickets, subject to the airline’s “non-refundable, non-changeable” rules. This means:
3. 特殊情况处理 / Special Circumstances
- 中文：
尽管机票为不可退改签票种，以下特殊情况可能适用例外处理，具体取决于航空公司政策及适用法律法规：- 航空公司原因：若航班因航空公司原因（如取消、重大延误或行程变更）无法成行，FlyMeow 将协助用户与航空公司沟通，申请可能的退款或重新安排。处理结果以航空公司最终决定为准。用户需在航班取消或变更通知后 48 小时内通过客服（support@flymeow.com 或 24/7 电话热线）提交申请。
- 不可抗力：若因不可抗力（如自然灾害、政府禁令、重大公共卫生事件）导致航班取消，用户可通过平台申请协助。航空公司可能提供退款、旅行代金券或改签选项，具体以航空公司政策为准。用户需提供相关证明文件（如政府公告、医疗证明），并在事件发生后 7 天内提交申请。
- 乘客姓名拼写错误：因航空公司安全规定，姓名拼写错误通常无法更正。用户需在预订时确保姓名与护照完全一致。若因输入错误导致无法登机，FlyMeow 不承担退款或改签责任，但可协助联系航空公司，费用由用户承担。
- English:
Although tickets are non-refundable and non-changeable, the following special circumstances may allow exceptions, subject to airline policies and applicable laws:- Airline-Related Issues: If a flight is canceled, significantly delayed, or rescheduled due to the airline’s actions, FlyMeow will assist users in communicating with the airline to request possible refunds or rebooking. Outcomes depend on the airline’s final decision. Users must submit requests within 48 hours of cancellation or change notification via customer service (support@flymeow.com or 24/7 hotline).
- Force Majeure: If flights are canceled due to force majeure (e.g., natural disasters, government restrictions, or major public health events), users may request assistance through the platform. Airlines may offer refunds, travel vouchers, or rebooking options, subject to their policies. Users must provide supporting documents (e.g., government notices, medical proof) within 7 days of the event.
- Passenger Name Errors: Due to airline security regulations, name misspellings are generally not correctable. Users must ensure names match their passports exactly during booking. If boarding is denied due to input errors, FlyMeow is not responsible for refunds or changes but can assist in contacting the airline, with any costs borne by the user.
4. 预订前须知 / Pre-Booking Information
- 中文：
- 价格透明：所有机票价格均为最终价格，包含税费，但不包括可选附加服务（如行李、选座）。不可退改签票种通常价格较低，反映了折扣的限制性条件。
- 责任声明：FlyMeow 作为第三方预订平台，仅提供机票搜索和预订服务。所有退换规则由航空公司制定，平台不对航空公司政策变更或执行结果负责。
- 建议购买保险：为降低风险，建议用户在预订时购买旅行保险，覆盖可能的中途取消或行程变更需求。FlyMeow 提供可选保险产品，具体条款以保险公司为准。
- English:
- Price Transparency: All ticket prices are final, including taxes and fees, but exclude optional add-ons (e.g., baggage, seat selection). Non-refundable, non-changeable tickets are typically lower-priced, reflecting their restrictive conditions.
- Liability Statement: FlyMeow, as a third-party booking platform, provides ticket search and booking services only. All refund and change rules are set by the airlines, and the platform is not responsible for airline policy changes or outcomes.
- Insurance Recommendation: To mitigate risks, users are advised to purchase travel insurance to cover potential cancellations or changes. FlyMeow offers optional insurance products, subject to the insurer’s terms.
5. 申请流程 / Application Process
- 中文：
- 提交请求：用户需通过以下方式提交退换相关申请：
- 网站：登录账户，进入“我的预订”提交申请。
- 邮箱：support@flymeow.com（需提供订单号、护照信息及详细说明）。
- 电话：拨打 24/7 客服热线（号码见网站首页）。
- 处理时效：平台将在收到申请后 48 小时内确认，并与航空公司协调。处理时间因航空公司而异，通常为 7-30 个工作日。
- 费用：任何退款或改签申请可能产生航空公司或平台处理费用，具体金额以实际通知为准。
- 提交请求：用户需通过以下方式提交退换相关申请：
- English:
- Submitting Requests: Users must submit refund or change requests via:
- Website: Log into your account and submit through “My Bookings.”
- Email: support@flymeow.com (include order number, passport details, and explanation).
- Phone: Call the 24/7 customer service hotline (number available on the website homepage).
- Processing Time: The platform will confirm receipt within 48 hours and coordinate with the airline. Processing times vary by airline, typically 7-30 business days.
- Fees: Any refund or change requests may incur airline or platform fees, with amounts specified in the final notification.
- Submitting Requests: Users must submit refund or change requests via:
6. 法律合规 / Legal Compliance
- 中文：
- 本政策遵守国际航空运输协会（IATA）规定及相关国家/地区的消费者保护法规（如 GDPR、CCPA）。
- 若用户所在国家/地区的法律要求更宽松的退改政策（如欧盟 EU261/2004 航班取消赔偿），FlyMeow 将协助用户向航空公司主张权利。
- 隐私保护：用户提交的任何信息将受《隐私政策》保护，仅用于处理退换申请。
- English:
- This policy complies with International Air Transport Association (IATA) regulations and relevant consumer protection laws (e.g., GDPR, CCPA).
- If a user’s country/region has more lenient refund/change policies (e.g., EU261/2004 for flight cancellations), FlyMeow will assist in asserting rights with the airline.
- Privacy Protection: Any user information submitted is protected under the Privacy Policy and used solely for processing refund/change requests.
7. 联系方式 / Contact Information
- 中文：
如有疑问，请通过以下方式联系我们：- 邮箱：support@flymeow.com
- 电话：+86-400-123-4567（24/7 支持）
- 在线聊天：网站首页右下角实时聊天窗口
- 办公地址：FlyMeow, 123 Skyway Road, Shanghai, China
- English:
For any questions, please contact us via:- Email: support@flymeow.com
- Phone: +86-400-123-4567 (24/7 support)
- Live Chat: Real-time chat window at the bottom right of the website homepage
- Office Address: FlyMeow, 123 Skyway Road, Shanghai, China
8. 政策更新 / Policy Updates
- 中文：
本退换政策可能根据航空公司要求或法律法规变化而更新，最新版本以网站公布为准。建议用户在每次预订前查阅最新政策。 - English:
This refund and change policy may be updated based on airline requirements or changes in laws and regulations. The latest version is published on the website. Users are advised to review the policy before each booking.
最后更新 / Last Updated: 2025年8月7日 / August 7, 2025